Business Career Listing |
Finance and Accounting
Learner Accounts Representative (multiple)
The Learner Accounts Representative is a role within the Finance and Learner Accounts teams with responsibilities for ensuring the accuracy, timeliness, and consistency of the Company's billing and learner financial receivable data. This is accomplished by executing on existing and future standards, procedures, and processes, and developing relationships with staff within Registrar, Enrollment Services, Academic Advising, Learner Support, and Financial Aid departments and our learners or third-parties to support the facilitation of these activities.
Responsibilities:
- Process adjustments to learners' accounts such as tuition, discounts, refunds, fees, credits, holds, etc.
- Respond/resolve learners' questions/problems via CRM cases and email, collaborate with other departments as needed
- Process charges and refunds to credit cards and post receipts from the lockbox or other sources
- Process military tuition vouchers and direct bill vouchers
- Invoice direct bill organizations and work with them to ensure timely payment
- Setup discounts and verify eligibility
- Resolve customer requests and issues in a timely manner
- Assist with processing learner Financial Aid disbursements, returning ineligible funds to the lender, and refunding the excess to the learner
- Assist with auditing of transactional data
- Represent department on special projects or focus teams
- Meet metrics established for the team
- Annually develop and reach individual performance goals
Qualifications:
- Working knowledge of computerized database management systems and processes, word processing and data entry skills. Excellent PC skills and competent with MS Office products.
- Self-motivated and detail-oriented. Ability to focus independently on detailed information with a high degree of accuracy to resolve customer issues, questions and concerns in a timely manner.
- Excellent ability to organize information and use available tools to effectively contribute to organizational process improvement initiatives. Ability to adapt to a professional culture that combines the tradition of higher education with the innovation of a fast-paced, entrepreneurial organization.
- Individual will posses excellent customer management skills. Ability to communicate effectively within groups and represent department at company meetings. Creates an atmosphere in which timely and high quality communication flows smoothly between self and others.
- Ability to work within and contribute to a team-based environment.
- Hiring Guidelines:
- 2 year accounting or business degree or equivalent financial experience
- 0–2 years of financial processing experience
- Work Hours
- 40 hour work week
- Physical Requirements
- Ability to sit for long periods of time
- Physical Environment
- Professional office environment
This position is based in Capella's corporate headquarters in Minneapolis, Minnesota and relocation assistance is not provided.
Please forward cover letter and resume |
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