Business Career Listing |
Enrollment Services
Assistant Enrollment Counselor (multiple openings)
This salesperson will be responsible for contacting (through outbound and inbound calls) and converting qualified prospects into active learners through a consultative inside sales approach. This is a sales position utilizing relationship building skills, achievement-orientation and in-depth expertise of degree programs to gain commitment from perspective learners. The role consists of phone-based interaction to evaluate educational qualifications and needs, and recommend solutions to individuals who are interested in educational opportunities for adult professionals.
Responsibilities:
- Meeting and exceeding pre-established sales / enrollment goals. This entails individual accountability for monthly and quarterly objectives with bi-annual compensation adjustments.
- Utilizing organization and forecasting methodology to build and manage a strong sales cycle and pipeline. This may entail multiple points of contact per individual learner to help identify correct educational solutions.
- Guiding prospects through Capella's sales model and framework: qualifying prospects, investigating and discovering needs, understanding motivations, presenting features and financing options, recommending programs and customized solutions, and always listening to the needs of the learner.
- Typical day will involve continuous customer interaction with the majority of the day on the phone; all customer contact is with "warm" leads—no cold calling. Individual inquiries will be focused on our degree (Bachelor, Master, or PhD) programs. Enrollment Counselors are held accountable to a variety of measurements such as number of contacts per day, talk time, pipeline management, conversion rates, forecasting, etc.
- Leveraging automation tools and complex software applications to manage learner / customer data.
- Committing to continuous training and development to become experts on a dynamic, evolving product offering (typically one to two of our degree programs). Establishing credibility is essential and Enrollment Counselors are responsible for utilizing extensive product knowledge.
- Team participation: While held accountable to individual goals, Enrollment Counselors are expected to operate as a team, dedicated to meeting customer expectations. This entails supporting colleagues, taking active part in team discussions and 1:1 call coaching sessions, and providing constructive feedback to management.
Qualifications:
- Required Competencies/Skills
- Excellent communication, investigation and listening skills to solve problems and provide solutions.
- Self motivated and organized to remain focused on objectives.
- Comfortable representing a complex product that requires in depth product knowledge.
- Displayed success in a high phone contact performance-driven sales environment which utilizes metrics and measurements to track results.
- Desire to work in a progressive but competitive environment, with an adjustable compensation plan.
- Advanced understanding of consultative selling and relationship building, uncovering buying decisions and understanding customer needs.
- Time management skills to multi-task—including outbound calling and applicant follow up.
- Hiring Guidelines
- BA/BS in relevant field; will consider associates degree with commensurate experience.
- 2+ years of previous sales experience required.
- Inside / phone sales experience representing a complex solution/product in a high-call volume environment strongly preferred.
- Will consider candidates with strong fund-raising/non-profit experience or who have excelled in retail sales of high-end products or solutions which requires in-depth customer interaction.
- Experience working toward established sales goals/quota.
- Experience with relationship-oriented (non-transactional) selling with a comprehensive sales cycle, which often entails multiple contacts.
- Displayed success at meeting and exceeding sales goals.
- Experience selling high-value products and services to a diverse customer base.
- Expertise leveraging sales and customer-tracking software applications and tools.
- Ability to work shifts of 9–6 or 11–8 with periodic late coverage.
This position is based in Capella's corporate headquarters in Minneapolis, Minnesota and relocation assistance is not provided.
Please forward cover letter and resume |
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